Services - Standard Field List

Here is the full list of Standard fields attached to Services (for Individuals) in CLASS

If an expected field is not on this list, check the Standard Uncategorised Fields List or they may be Custom Fields

SEE ALSO: this list of Standard Service fields by Service Type to understand which service types use which of these fields.
 

Name Type Description Edit Options

Service Type

Dropdown (single response)

Not designed to be edited, but can be (to fix immediate data entry mistake, rather change nature of service)

In Page

Service ID

ID

Cannot be edited. Prefix of S for Service. Adds +1 automatically for each new service. 

No

Matter ID

Text

Manual entry only. Can then be searched. 

In Page

Client Name

Text

Links to Client - except if information or referral Service, and Centre has "non-Client" saving turned off (which is common)

No

Funding Category

Dropdown (single response)

There are National (NPA), State and local Funding categories. Only Local Categories can be added or edited by centre

Types & Categories

Problem Type

Multi-select (with popup window)

This means Legal Problem Types. Child codes can be added or edited, if they map up to state or national category

Types & Categories

Primary Law Type

Dropdown (single response)

Child Codes can be added or edited if they map up to state or national category (uncommon to edit)

Types & Categories

Assigned to

Multi-select (with popup window)

Usually the worker(s) directly handling this service, or may be e.g. volunteer and supervisor

In Page

Created by

Dropdown

Worker who first created the Service, ie. Did the data entry, automates to who is logged in at creation, but can be edited

In Page

Keywords

Keywords

Add any keywords, can be searched. 

In Page

Linked Clients

Multi-select (with popup window)

Where other Clients are involved with same service (e.g. flatmates)

In Page

Linked Services

Multi-select (with popup window)

Some centres use this to indicate Services are linked e.g. happened at same time, or part of same matter

In Page

View Conflicts

Popup window

Link - for centres that record or double check Conflict Check information, e.g. Conflict Result and Notes. 

No

Date Of Service

Date

Usually automates to Day of data entry, but this automation can be switched off. Equivalent to Open Date- depends on service

In Page

Open Date

Date

Usually automates to Day of data entry, but this automation can be switched off. Equivalent to Date of Service - depends on service

In Page

Close Date

Date

Only on ongoing Services. Important for many services as having a date indicates service is closed for many reports. (Some centres also use service status for this)  

In Page

Estimated Time Spent

Dropdown (single response)

Bands of time. Idea is to add to the tally by changing up option here, if service is ongoing. Bands can be edited / changed as long as they report up to NPA codes. Field is named "Estimated Time Spent (Service)" in Types and Categories.

Types & Categories

Time of Service

Time

Where specific time is needed, e.g. time of appointment or mediation etc

In Page

Task Type

Dropdown (single response)

Add tasks common to centre. Editable

Types & Categories

Mode Of Service Delivery

Dropdown (single response)

Was service delivered in person, by phone etc. 

Types & Categories

Outreach

Dropdown (single response)

For services delivered via regular Outreach work, e.g. out of office, at local youth centre, or prison. Adding recommended. 

Types & Categories

Office Location

Dropdown (single response)

Can be added to or edited where centres have multiple permanent offices (Otherwise outreach) Postcode and Suburb recommended 

Types & Categories

Service Status

Dropdown (single response)

Some Centres User this to track certain services. Can be useful in reports. Other centres instead rely on having a Close Date. 

Types & Categories

Interpreter or Translator Used

Dropdown (single response)

Where interpreter(s) were actually used for this service, Distinguished from Client/Requires Interpreter - which says if an interpreter is required (if Possible). Labeled Interpreter/Translator in Types & Categories

Types & Categories

Outcome

Dropdown (single response)

Applicable to Facilitated Resolution Process Services. Editable by "Service Outcomes"

Types & Categories

Facilitation Type

Dropdown (single response)

Applicable to Facilitated Resolution Process Services. Editable.

Types & Categories

Chairperson Practitioner Name

Text

Applicable to Facilitated Resolution Process Services.

In Page

Chairperson Practitioner Contact details

Text

Applicable to Facilitated Resolution Process Services.

In Page

Venue Name

Text

Applicable to Facilitated Resolution Process Services.

In Page

Venue Address

Text

Applicable to Facilitated Resolution Process Services.

In Page

Venue Contact

Text

Applicable to Facilitated Resolution Process Services.

In Page

Venue Phone

Text

Applicable to Facilitated Resolution Process Services.

In Page

Venue Website

Text

Applicable to Facilitated Resolution Process Services.

In Page

Activity Type

Dropdown (single response)

For Duty lawyer services, e.g. advice, minor appearance, assistance etc

Types & Categories

Service Result

Dropdown (single response)

Applicable to Ongoing Services. Editable by "Service Result Types"

Types & Categories

Support Type

Dropdown (single response)

For Non-legal Services - editable title "Non Legal Support Service Type" 

Types & Categories

Referred From

Dropdown (single response)

A field requested by Centres (Not Legal data Standards) Works best if localised to named local organisations etc

Types & Categories

Referral To (Simple)

Dropdown (multiple response)

Works best if localised to named local organisations etc - Simple = fast referral

Types & Categories

Referral To (Facilitated)

Dropdown (multiple response)

Works best if localised to named local organisations etc - Facilitated = Warm referral 

Types & Categories

Reason for referral

Dropdown (single response)

Good to keep track especially for "turn aways" or reasons that may result in changing resourcing

Types & Categories

Financial Disadvantage Indicator

Dropdown (single response)

NPA requirement. Child codes can be added or edited, if they map up to state or national category

Types & Categories

Family Violence Indicator

Dropdown (single response)

NPA requirement. Child codes can be added or edited, if they map up to state or national category (uncommon to edit)

Types & Categories

Homelessness Status

Dropdown (single response)

NPA requirement. Child codes can be added or edited, if they map up to state or national category (uncommon to edit)

Types & Categories

Relationship Status. 

Dropdown (single response)

Child codes can be added or edited, if they map up to state or national category

Types & Categories

Number of Dependent Children

Number

Number only.

In Page

Number of Other Dependents

Number

Number only.

In Page

Disability Status

Dropdown (multiple response)

Child codes can be added or edited, if they map up to state or national category

Types & Categories

Client In Custody Status

Dropdown (single response)

Child codes can be added or edited, if they map up to state or national category

Types & Categories

Legal Aid Provision

Dropdown (single response)

Child codes can be added or edited, if they map up to state or national category

Types & Categories

Disability Discrimination Area

Dropdown (multiple response)

Child codes can be added or edited, if they map up to state or national category

Types & Categories

Youth Service Enquiry

Dropdown (single response)

Child codes can be added or edited, if they map up to state or national category

Types & Categories

File Number

Text

Legacy field, to match physical file numbers. Many Service hide this field if not used.

In Page

Archive Date

Date

Legacy date field for physically archived files. Many Service hide this field if not used.

In Page

Archive Box Number

Text

Legacy box number field for physically archived files. Many Service hide this field if not used.

In Page

Mandatory Fields 

The following are the default mandatory fields: 

  • Service Type
  • Funding Category
  • Problem Type
  • Created by
  • Mode of Service Delivery (NPA Centres only)
  • Financial Disadvantage Indicator (NPA Centres only)
  • Family Violence Indicator (NPA Centres Only)
  • Homelessness Status (NPA Centres only)

Note: Centres may choose to add more mandatory fields.